Refund/Replacement/Exchange Policy

Thank You for Shopping at Credsto!

Return Policy is a scheme given by the respective sellers directly under the policy in terms of which the option to exchange, replace and/or refund is offered by the concerned sellers to you. All products listed on our website under a particular category does not have the same return’s policy. For all the products or goods, the return’s/replacement policy offered on the product page shall prevail over the general returns policy. Do refer to the following item's applicable return/replacement policy. And, also, on the product page for any exceptions to this return’s policy. The return policy is divided into three major parts; Do read all sections attentively and carefully to understand the conditions and the cases under which returns will be accepted or rejected.

The following conditions are applicable for any products/items that You purchased with Us.

If the product picked does not pass the quality check, we will not initiate refund or exchange.For Returns, the refund is initiated as per the refund mode selected at the time of raising the request.

Note: Depends on payment gateway privacy policy.

Refund for eligible Cash on Delivery order will be done through online transfer in the bank account as per details submitted by you at the time of initiating Return. We request you to take utmost care while submitting the bank details. You shall receive credit into your account within 2-3 working days from the day of refund processed. The credit reflection totally depends on the timeline specified by the bank. In the case of nationalized banks, you may expect further delay for credit reflection into your account.

Return Window for Which Actions Are Possible:

• Men’s
• Women’s
• Kid’s
• Home & Décor
• Accessories
• other

Please Note: Free replacement will only be offered within 7 days of purchase if the merchandise is delivered in defective/damaged condition or anything different from the ordered item.

Order Cancellation Rights:

• Please note you aren’teligible to cancel Your Order after purchase. Though with any damage or problem in the order delivered can be requested for a refund within 7-14 days of purchase.
• The deadline for refund, replacement, or exchanging of an Order is 14 days from the date of purchase.
• Goods once purchased cannot be cancelled in any state or condition. But can be subjected to an exchange.
• In order to exercise, you have exceptional right of cancellation. Youare entitled to inform Us about your decision by means of a clear-cut statement.

Conditions For Returns/Exchange:

In order for any Good(s) purchased from Our website to be eligible for a return, please make sure the following:

• The Goods were purchased in/before the last 14 days
• The Goods/item purchased are still in the original packaging
• Package should have appropriate price tags and labels (torn and damaged won’t be accepted)

The Following Goods Cannot Be Returned:

• The supply of Good(s) made to Your specifications or clearly subjectively personalized.
• Any supply of Good(s) which according to their nature are not suitable for a return facility, deteriorate rapidly or even where the date of expiry is over.
• The supply of Good(s)that are not suitable for return because of health protection factors or other hygiene reasons and if noticed unsealed after delivery.
• Supply of Good(s) which are, after the delivery, according to their nature or form, inseparably mixed with other goods/items.
• We, at Credsto,absolutely reserve the right to refuse returns of any goods/merchandise that does not meet the above return conditions or other exceptional conditionsat our sole discretion.
• The only regular priced sector of Good(s) may be refunded. Unfortunately, Good(s) on sale cannot be refunded in any circumstance. This particular exclusion may not be applicable to You if it is not permitted by the applicable law.

Returning Goods:

• You are the only person responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the addressgiven on our contact page.
• At no circumstance can the team of Credstobe held responsible for Good(s) damaged or lost in return shipment. Therefore, We the team of Credsto recommend an insured and trackable mail service. We, the team of Credsto cannot issue a refund without actual receipt of the Good(s) or proof of the received return delivery.
• If the Good(s)are/were marked as a gift when purchased and then shipped directly to you, You'll receive the gift credit for the value of your return concerned. Once the returned product is duly received, a gift certificate will be mailed to You.
• If and only if the Goods aren't/weren’tremarked as a gift when purchased, or the gift giver had the Order directly shipped to themselves to pass on it to You later, We will be sending the refund to the gift giver.

Contact Us:

If you have any queries about any of our clauses in the Returns and Refunds Policy, please don’t hesitate to contact us.